At CleanEar, your satisfaction is our priority. If you're not completely happy with your purchase of the Advanced Earwax Removal Kit, we’re here to help.
Change of Mind Returns – 10 Day Window
If you change your mind about your purchase, you may return the product within 10 days of receiving it for a full refund, subject to the conditions below.
Conditions for Return
To be eligible for a return and refund:
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The return request must be made within 10 calendar days of the delivery date.
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The item must be unused, in its original packaging, and in resalable condition.
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A proof of purchase (order number or receipt) must be provided.
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All accessories, manuals, and components must be returned.
Non-Returnable Items
We cannot accept returns of:
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Used or opened products (due to hygiene and health regulations).
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Products returned more than 10 days after delivery.
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Items damaged due to misuse, neglect, or improper handling.
How to Initiate a Return
- Email our support team at Shopcleanear@gmail.com with your order number and reason for return.
- We will respond within 1–2 business days with return instructions and a return address.
- Ship the item back to us (return shipping is at the customer’s expense unless the product is faulty or damaged on arrival).
- Once your return is received and inspected, we will notify you of your refund status.
Refunds
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Approved refunds will be processed back to your original method of payment.
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Please allow 3–7 business days for the refund to reflect in your account after we confirm approval.
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Shipping charges (if any) are non-refundable.
Damaged or Faulty Products
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos or videos of the issue. We’ll arrange a replacement or full refund at no additional cost to you.
Late or Missing Refunds
If you haven’t received a refund yet:
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Double-check your bank account.
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Contact your credit card company or bank (it may take some time before your refund is officially posted).
- If you’ve done all of this and still haven’t received your refund, please contact us at Shopcleanear@gmail.com